Marketing To Your "Tribe"

An artist has 2 categories of fans - casual fans that may like you or your type of music but don't love you, and really passionate fans that love everything you do. Some call these your "true fans," "superfans," or "uberfans." Marketing guru Seth Godin calls them your "tribe."

Here's a brief excerpt about marketing to your tribe from my book, Music 3.0 - A Survival Guide For Making Music In The Internet Age.

"Be extremely careful about how you market to your tribe. Chances are your tribe wants everything you have to offer, but they don’t want to be hyped on it. Make an announcement about a new release or a piece of swag, but don’t oversell it. Tribe members don’t need to know that you think your new music is the greatest thing you ever did and it’s better than the Foo Fighters last release. They’ll decide for themselves and then sell it for you in their own conversations if they like it.

The way to market to your tribe is by simply presenting your product to them. Just make them aware that it’s available, and they’ll do the rest. You can take it a bit further by offering them information about the product - the more exclusive, the better.

Instead of a sales pitch:

• Give them a behind the scenes story about the making of the product.

• Tell them where the idea for it came.

• Tell them about all the people involved, especially other tribe members.

• Provide interviews with others involved in the project.

• Give them all the trivia involved in the project, no matter how small. True fans will eat it up. If it’s a new song, tell them where it was recorded, who the engineer and producer were, how many tracks were needed, how long the mix took, how many mixes you did, how the final mix compared to the rough mix, and all of the hundred other fine details that go into producing a song. If you just produced a new T-shirt, describe where the design came from, why you chose the manufacturer, what the shirt is made of, why you chose the color, etc. Get the idea?

Giving them insight that no ones else has makes them feel special, will keep them loyal, and will show mere fans and lurkers the benefits of tribal participation."

You can read more excerpts from the Music 3.0 Internet music survival guide and other books on the Bobby Owsinski website.

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Help support this blog. Any purchases made through our Amazon links help support this website with no cost to you.

You should follow me on Twitter for daily news and updates on production and the music business.

Check out my Big Picture blog for discussion on common music, engineering and production tips and tricks.

5 Ways To Take The Pulse Of Your Fans

Your core fans, or your "tribe," as uber-marketer Seth Godin calls them, crave your communication. But communication is a two-way street, and the artist must be just as willing to listen to his or her tribe as talk at them. This excerpt from the Music 3.0 Internet music guidebook shows 5 ways that you can check the pulse of the tribe to better understand what they want from you.

"The leader must constantly check the pulse of the tribe to hear what they’re feeling and thinking. This can be helpful in determining just what the tribe likes and dislikes about you and your music. Maybe there’s a direction that you briefly touched upon on your last record that drove the tribe wild, or maybe one that they hated? You might choose to follow your musical instincts instead of listening to tribal feedback, but at least you won’t be surprised by the resulting reaction.

Taking the tribe’s pulse also lifts the mood of the tribe since interaction with the leader is always appreciated and results in more participation. Showing your appreciation for their participation fosters even greater loyalty and participation and gets them invested emotionally and intellectually.

So how do you take the tribe’s pulse? You ask them questions or ask them to help you.

1) Ask them which piece of merch they prefer.

2) Ask them about the best venues in their area, why they like them and if they’d prefer to see you there.

3) Ask them what song they’d love to hear you cover.

4)Ask them who their favorite artists are (this answer is great for other elements of social marketing as mentioned in other sections of the book).

5) Ask them to judge the artwork on your next release, then when they respond, reward them. Give a free T-shirt to the first 10 responses. Send them a secret link to download a track only available to them. Give a personal shout out to some of the best responses.

All of the above makes them feel special and great about belonging, and keeps the interest in the tribe high."

To read additional excerpts from Music 3.0 and other books, go to the excerpt section at bobbyowsinski.com.

-----------------------------------

Help support this blog. Any purchases made through our Amazon links help support this website with no cost to you.

You should follow me on Twitter for daily news and updates on production and the music business.

Check out my Big Picture blog for discussion on common music, engineering and production tips and tricks.

5 Questions To Ask Your Fanbase

In Music 3.0, your fanbase is a living, breathing thing that needs your attention not only in order to grow, but to keep from dissipating. Marketing guru Seth Godin calls your core fans your "tribe," which needs a leader to keep the group active. The leader can either be the artist himself, someone designated by the artist, or even someone very vocal within the group. Either way, it's the leader's job to constantly check the pulse of the tribe to keep it healthy. Here's an excerpt from the Music 3.0 Guidebook that explains that process, as well as 5 things to ask your fans to gauge their interest.
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"The leader must constantly check the pulse of the tribe to hear what the members are feeling and thinking. This can be helpful in determining just what the tribe likes and dislikes about you and your music. Maybe there’s a direction that you briefly touched upon on your last record that drove the tribe wild, or maybe one that they hated? You might choose to follow your musical instincts instead of listening to tribal feedback, but at least you won’t be surprised by the resulting reaction. 

Taking the tribe’s pulse also lifts the mood of its members, since interaction with the leader is always appreciated and results in more participation. Showing your appreciation for their participation fosters even greater loyalty and participation and gets them invested emotionally and intellectually.

So how do you take the tribe’s pulse? You ask them questions or ask them to help you. For instance, you can:

1. Ask them which piece of merch they prefer. 

2. Ask them about the best venues in their area, why they like them, and if they’d prefer to see you there. 

3. Ask them what song they’d love to hear you cover. 

4. Ask them who their favorite artists are (this answer is great for other elements of social marketing as well).  

5. Ask them to judge the artwork on your next release. Then, when they respond, reward them. Give a free T-shirt to the first ten people who respond. Send them a secret link to download a track that’s available only to them. Give a personal shout out to some of the best responses. 

All of the above makes them feel special and great about belonging, and keeps the interest in the tribe high."

You can read more excerpts from Music 3.0: A Survival Guide For Making Music In The Internet Age, or my other books at bobbyowsinski.com.

-----------------------------------

Help support this blog. Any purchases made through our Amazon links help support this website with no cost to you.

You should follow me on Twitter for daily news and updates on production and the music business.

Check out my Big Picture blog for discussion on common music, engineering and production tips and tricks.

10 Creative Rules Of Thumb

Here are some great tips on how to stay creative from the Marketing Essentials International blog, but I seem to remember seeing them on Seth Godin's or Derek Sivers' blog as well. Regardless of who created the list, it's still pretty good advice.

Top 10 Creative Rules of Thumb:

1. The best way to get great ideas is to get lots of ideas and throw the bad ones away.

2. Create ideas that are 15 minutes ahead of their time…not light years ahead.

3. Always look for a second right answer.

4. If at first you don’t succeed, take a break.

5. Write down your ideas before you forget them.

6. If everyone says you are wrong, you’re one step ahead. If everyone laughs at you, you’re two steps ahead.

7. The answer to your problem “pre-exists.” You need to ask the right question to reveal the answer.

8. When you ask a dumb question, you get a smart answer.

9. Never solve a problem from its original perspective.

10. Visualize your problem as solved before solving it.

I especially like #10. Sometimes "making your own reality" is the best tip of all. Try it sometime. It works.

-----------------------------------

Help support this blog. Any purchases made through our Amazon links help support this website with no cost to you.
You should follow me on Twitter for daily news and updates on production and the music business.

Check out my Big Picture blog for daily discussion of music, recording, and production tips and tricks.

10 Creative Rules Of Thumb

Here's another blast from the past. Sorry if you've seen this before (you probably haven't if you're a recent reader), but I thought it was a good time for a repeat.
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Here are some great tips on how to stay creative from the Marketing Essentials International blog. It's a good positive way to start the new year, although it seems that everyone is already pretty positive (maybe hopeful is a better word). Even though I found this on the MEI blog, I seem to remember seeing them on Seth Godin's or Derek Sivers' as well. Regardless of who created the list, it's still pretty good advice.

Top 10 Creative Rules of Thumb:

1. The best way to get great ideas is to get lots of ideas and throw the bad ones away.

2. Create ideas that are 15 minutes ahead of their time…not light years ahead.

3. Always look for a second right answer.

4. If at first you don’t succeed, take a break.

5. Write down your ideas before you forget them.

6. If everyone says you are wrong, you’re one step ahead. If everyone laughs at you, you’re two steps ahead.

7. The answer to your problem “pre-exists.” You need to ask the right question to reveal the answer.

8. When you ask a dumb question, you get a smart answer.

9. Never solve a problem from its original perspective.

10. Visualize your problem as solved before solving it.

-----------------------------------

Follow me on Twitter for daily news and updates on production and the music business.

Check out my Big Picture blog for discussion on common music, engineering and production tips and tricks.

The Circle Of Sales

The chart on the left comes from marketing guru Seth Godin's blog from a post entitled, The Circles. Seth relates the chart more to customer acquisition, but I want to use it as it's related to an artist's fanbase in regards to sales.

• At the bottom in white we have the "True Fans," sometimes described as "superfans," 'uber-fans,' or as Seth calls them, your "tribe." These fans love you and everything you do, and as a result, will purchase the most obscure product that is of no interest to virtually anyone else, even the artist himself.  Think rehearsal recordings, studio out-takes, sound check jamming and stained undershirts of the artist. The True Fan wants it and will pay for it.

• "Fans"are a bit more casual about it. They like you but don't love you. They'll buy certain items but could care less about anything obscure. They can be turned into True Fans, but it will happen either over time or the release of that one song that puts you over the edge.

We'll skip "Sneezers" and "Customers" because they don't apply to our model and go right to "Listeners."

• "Listeners" are the next down the totem pole of sales. These are people who have heard of you and maybe even heard some of your songs. They neither like nor dislike you. They may turn into fans at some point, but just as likely might not.

• Next comes "Friends." Notice how low in influence circles that your friends are at. Don't ever rely on them for sales or spreading the word. They're your friends. Like know you and hopefully like you, but it doesn't mean they like your music. In fact, most of them probably don't but will still support you because of your friendship. You probably don't have enough of them to make any significant sales impact anyway.

• Last comes "Strangers." They've never heard of you before. Maybe they like your kind of music, must most likely not. They are blissfully unaware of your existence as an artist.

Here's what we can gain from this chart:

1) Don't waste your time trying to convert friends to fans. It's such a long shot that it's not worth the time or effort, and can even be detrimental to keeping your True Fans happy.

2) Don't waste time on your friends. You don't have enough of them to worry about, and they're probably only being polite anyway.

3) Be aware of your listeners, but don't try to convert them to fans. The chances are it won't happen.

4) Fans are important. They already like you and have told you so, probably by buying product, signing up to your email list or friending you on a social media site. They can be turned into True fans, but at this point, you can't count on it so you can't spend a lot of effort trying.

5) Your True Fans love you. They will walk to the ends of the earth to tell others about you. They are your evangelists and will covert others into Fans and True Fans for you. They are to be embraced, coddled and cultivated because they are your future.

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Follow me on Twitter for daily news and updates on production and the music business.

Check out my Big Picture blog for discussion on common music, engineering and production tips and tricks.

Establishing Your "Tribe"

Here's another excerpt from "Music 3.0: A Survival Guide For Making Music In The Internet Age."

Establishing Your Tribe

According to Seth Godin, the originator of the tribal concept (from his landmark book "Tribes: We Need You To Lead Us"), a tribe is  “…a group of people connected to one another, connected to a leader, and connected to an idea…” In M30 (Music 3.0), a tribe is connected to each other and the artist via their passion for the artist’s music, but the leader is the integral part of the tribe. In fact, without a leader the tribe is only a “self-organized group.” As an example, a blog may have thousands of readers who never add a comment, so this makes it a group. The blogger could be the leader, but if she’s the only one that posts, there’s still no tribe.

Now we’re assuming that there are more than 3 people that are passionately connected to the artist, since this is obviously essential to the creation of a tribe. The music is what connects them to the artist and to each other.

The Leader

The most important thing that the tribe needs is a leader. Although the artist is the most logical leader, a representative that speaks for the artist could work as in that capacity as well. In the old fan club days, the fan club president acted as leader and today she still could be the leader of the tribe, but unless she directly represents the artist, the tribe isn’t as powerful or as dynamic as it could be.

So how does one become the leader of the tribe? The leader initiates contact with the tribe and leads the conversations. For instance, the artist/leader might send or post a tour schedule with a list of “meet and greets” especially for tribe members. She makes it easy for everyone to participate and rewards the members that do so. Before the artist makes a new recording, she might ask the tribe what direction they’d like her to go in, then reward the ones that respond with a link to download a special mix of the song. And most importantly, she gives projects to tribal members to work on. The artist might ask for suggestions on venues in a certain area or to pass out flyers before an upcoming gig. Remember that tribal members are passionate and truly want to be part of something. Active participation fulfills that longing.

However the leader reaches out, it must be authentic and show true caring for the tribal members. Tribal members can feel in an instant if you’re just going through the motions and the tribe will begin to dissolve. If you’re posting just as an exercise because “That’s the way M30 works, dude,” then you’re better off finding a surrogate leader.

The next thing that a tribe needs is a place to meet. This is pretty easy in M30 as there are a variety of alternatives from blogs to Myspace, Facebook, Twitter or a custom social network on Ning. Whatever the online technology used, the tribe has to be able to communicate with each other easily or the glue that holds the tribe together will be weak. That being said, even a simple mailing list can be enough to connect the tribe.

Marketing To Your "Tribe"

An artist has 2 categories of fans - casual fans that may like you or your type of music but don't love you, and really passionate fans that love everything you do. Some call these your "true fans," "superfans," or "uberfans." Marketing guru Seth Godin calls them your "tribe."

Here's a brief excerpt about marketing to your tribe from my book, Music 3.0 - A Survival Guide For Making Music In The Internet Age.

"Be extremely careful about how you market to your tribe. Chances are your tribe wants everything you have to offer, but they don’t want to be hyped on it. Make an announcement about a new release or a piece of swag, but don’t oversell it. Tribe members don’t need to know that you think your new music is the greatest thing you ever did and it’s better than the Foo Fighters last release. They’ll decide for themselves and then sell it for you in their own conversations if they like it.

The way to market to your tribe is by simply presenting your product to them. Just make them aware that it’s available, and they’ll do the rest. You can take it a bit further by offering them information about the product - the more exclusive, the better.

Instead of a sales pitch:

• Give them a behind the scenes story about the making of the product.

• Tell them where the idea for it came.

• Tell them about all the people involved, especially other tribe members.

• Provide interviews with others involved in the project.

• Give them all the trivia involved in the project, no matter how small. True fans will eat it up. If it’s a new song, tell them where it was recorded, who the engineer and producer were, how many tracks were needed, how long the mix took, how many mixes you did, how the final mix compared to the rough mix, and all of the hundred other fine details that go into producing a song. If you just produced a new T-shirt, describe where the design came from, why you chose the manufacturer, what the shirt is made of, why you chose the color, etc. Get the idea?

Giving them insight that no ones else has makes them feel special, will keep them loyal, and will show mere fans and lurkers the benefits of tribal participation."

You can read more excerpts from the Music 3.0 Internet music survival guide and look at a table of contents on the Bobby Owsinski website.

Hugh MacLeod's "Ignore Everybody"

A few weeks ago I received an email from industry provocateur Derek Sivers with an unusual offer. He would send me a book from either Seth Godin or Hugh MacLeod (Derek loves books on marketing), and if I received any benefit I would write something about it. I'm a big fan of Seth Godin and if you've read my Music 3.0 book, you know that Seth's ideas play a big part of it. But I've never read Hugh MacLeod, until the book from Derek arrived in the mail the other day.

Hugh's book "Ignore Everybody - And 39 Other Keys To Creativity" is a very quick and enjoyable read, and as Derek predicted, really spoke to me.

I think the over-riding theme of the book is, "If you have an idea that you really believe in, don't ask anyone for advice or their thoughts, just go for it." It's too easy to get discouraged by even your friends and family, because they have a vested interest in keeping their relationship with you just as it is. You've got to understand that if you put your time in, you have a chance at success, but those relationships inevitably will change.

I've seen it happen myself several times over the years. When I first got a gig with a successful touring band, I had a friend tell me how much I'd changed. I didn't think my attitude towards him or anyone else was any different, but it was true, my life had changed but not in the way he thought. I was really tired from all the traveling, and under a lot of pressure from recording and not feeling very good about my parts. How can anyone else who hadn't been through the same thing appreciate that? I was a bit aloof because I was feeling depressed about how things were going, but that was interpreted as something else completely.

Then when I started to get a little success working with major and minor music celebrities, I had friends that no longer called me because they thought I was too busy and they didn't want to disturb me. Busy yes, but disturb me - of course not! This still goes on to this day.

This is not an uncommon occurrence unfortunately, and people with far more success than I've had have been going through these things for ages. I think that what surprises you when it happens is the fact that you're not ready for it. Hugh's book points out that you should expect a relationship to change the moment you have an idea that you intend to act on, because your friends like the status quo better than what might happen if you succeed.

Hugh's next point that got to me was "Don't quit your day job" If you're a musician, or anyone in the arts for that matter, you've heard this one forever, but Hugh has slightly different take on it.

Yes, keeping a "day job" doing something other than the thing you love may not be what you want, but that happens even when you have some success and the thing you love to do really does become your day job. Every artist is forced to choose between what's in their heart, and what they have to do to earn a living. Actors take a Hollywood blockbuster with a feeble story so they can still act in independent art films. Painters take commissions from wealthy patrons so that they can spend time on that inspiration that will never go anywhere. Musician's take a high paying gig they hate so they can spend a few weeks working on their own music. This illustrates a point that I'm fond of saying, "Art is something you do for yourself. A craft is something you do for someone else." Hugh just said it another way.

There are at least 5 additional points made in "Ignore Everybody" that I really liked, but I'll leave them for another post. If you're a creative person in just about any artistic or technological discipline, Hugh MacLeod's "Ignore Everybody" is a book that you should check out.

10 Creative Rules Of Thumb

Here are some great tips on how to stay creative from the Marketing Essentials International blog. It's a good positive way to start the new year, although it seems that everyone is already pretty positive (maybe hopeful is a better word). Even though I found this on the MEI blog, I seem to remember seeing them on Seth Godin's or Derek Sivers' as well. Regardless of who created the list, it's still pretty good advice.

Top 10 Creative Rules of Thumb:

1. The best way to get great ideas is to get lots of ideas and throw the bad ones away.

2. Create ideas that are 15 minutes ahead of their time…not light years ahead.

3. Always look for a second right answer.

4. If at first you don’t succeed, take a break.

5. Write down your ideas before you forget them.

6. If everyone says you are wrong, you’re one step ahead. If everyone laughs at you, you’re two steps ahead.

7. The answer to your problem “pre-exists.” You need to ask the right question to reveal the answer.

8. When you ask a dumb question, you get a smart answer.

9. Never solve a problem from its original perspective.

10. Visualize your problem as solved before solving it.

10 Major Milestones In Modern Music Marketing

Bruce Houghton wrote a nice post on his ever entertaining Hypebot blog some time ago about the 10 major milestones in modern music marketing. It's hard to argue with any of these, and they all are certainly milestones in some way, shape or form. I've added my comments in italics afterwards where appropriate.

In no particular order:

1. Seth Godin writes "Permission Marketing" way back in 1999 pointing the way towards a new era of artist and fan relationships. I personally thought that his book "Tribes: We Need You To Lead Us" is more of the milestone, but Permission Marketing certainly ranks right up there.

2. CD Baby offers indie and d.i.y. artists a home to reach a wider audience on the net.

3. The Arctic Monkeys parlay internet pre-release buzz into the fastest selling debut album in UK history.

4. OK GO proves the power of YouTube with an ultra-low budget "treadmill" video "Here We Go Again."

5. TuneCore tears down the last barriers to distribution offering low flat fee no strings attached access to the worlds top digital stores.

6. Radiohead releases "In Rainbows" asking fans to pay want they want for the download.

7. Trent Reznor grosses $1.6 million in first week sales by offering fans options from $5 to a $300 limited edition package of his latest Nine Inch Nails release "Ghosts". Whether it's calculated or just an inherent feel for Internet marketing, Trent is the master and deserves to be on any top 10 list.

8. Jill Sobule asks fans for help recording her new album raises more than $80,000. Pretty good considering she was only looking for $75k and could've raised more had she not cut the offering off.

9. David Byrne & Brian Eno release a new collaboration via Topspin. While more evolutionary than revolutionary, this was one of the first well planned and executed releases that took full advantage of modern music marketing techniques with impressive results.

10. Amanda Palmer made $19,000 in 10 hours on Twitter proving the music marketing potantial of micro-blogging platform.