Here are 15 things you should never do (or at least don't admit to them):
- Don't assume something works
- Don't convert print promotions directly to e-mail blasts
- Don't overcomplicate your e-mail creative
- Don't overmail your list
- Don't undermail your list
- Don't make subscribing – or unsubscribing – too complicated
- Don't try to say too much with a single e-mail
- Don't silo e-mail – remember your other channels, both offline and digital
- Don't forget about the landing page
- Don't assume what worked yesterday will work today, or tomorrow - keep testing and evolving
- Don't ignore your reports and front line
- Don't badger the lifeless (by overmailing your non-responders)
- Don't say everything in the subject line
- Don't be clueless (by having no call to action)
- Don't forget to be timely
This is some excellent advice and well worth following. Once again, you can find the full text to the post here.
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