Sunday, January 17, 2010

The NAMM Show And Social Media

I was dumbfounded as I walked around the Winter NAMM 2010 show at the utter lack of awareness that manufacturers and dealers alike have for social media. Of the more than 1500 exhibitors, I only saw a single MySpace address, zero Facebook fan site addresses, Twitter addresses, or anything else remotely tied to social media. In fact, it seems that many companies were even lax with website info, if you can imagine that.

For all the attention that social networking has gotten in the last year, it's penetration isn't nearly as high as we're lead to believe, at least in this space. I do have an explanation, however.

1) Let's face it, everyone in a small company is overworked. Each person wears a number of different hats and it's pretty much impossible to do anything particularly well with so little time to spend on each task. Social networking is time consuming, and there's just not enough hours in the day to get it done, even if you're aware of the potential benefits.

2) Most PR firms are blissfully unaware of social media. The ones I spoke with told me about attending seminars to learn about it, so they're still neophytes themselves, but even they didn't have the time to get their arms around the discipline for their clients.

If the musical instrument industry, which is relatively hip, has these problems, can you imagine what other industries are like? The bottom line is that there's a real opportunity for a social PR company to take up the considerable slack that's being left by existing PR.

By the way, Jet City Amplifiers, a brand new amp company, is one of the few exceptions, with a pretty good Facebook and Twitter presence that has stoked their sales considerably right out of the box.

On another note, I did see one band that was thinking out of the box at NAMM. The Siloam band had one of the worst spots on the exhibit floor (obviously it was cheap) but they were touting their wares with a video and live performances. I don't know if NAMM is the right venue, but I do like the fact that they were trying something out of the norm.


Willem said...

Many of these manufacturers, unlike most bands, have fora where a lot of info is shared. Of course, i understand this isn't the same as a Facebook or Myspace link, but nevertheless quite effective in getting their message across.

Bobby Owsinski said...

It's true than many of the larger companies have forums, and they're hugely helpful for tech issues. But they could be interacting with potential customers if they were more involved in social networking, rather than interacting with only their existing customers. This is especially true for startups.

Anita said...

Wondering where in the booths you were expecting to see evidence of manufacturers' social media presence? There were many manufacturers using Twitter from the show floor, and I'm certain some of them have FB pages... Were you looking for the social media icon graphics?

Bobby Owsinski said...

I was looking for evidence of social media on literature and on booth graphics. True. a number of companies were tweeting, butt they sure weren't making the fact known.

Mark Seghal said...

NAMM Show 2016 is very cool in a lot of ways. There were off-the-hook large crowds, which was good because the exhibition had a lot of energy and vitality, but also bad because traffic and parking were the worst I've ever experienced.


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